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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). Cross-Border Merchant Friction Index. percentage points.

Data 277
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Voice And Visual: Better Together On The Echo Show

PYMNTS

“The visual display brings assurance to the end user about the information that’s available so they can discern what step they’re going to take,” Riddle said. Visual supports a seamless user experience. We wanted to test that and play with the Echo versus the Echo Show to create an omnichannel experience.”.

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Visa, Ingo Money: Pushing Payments Over The Last (Digital) Mile

PYMNTS

The pair collaborated on the first push payment seen in the United States five years ago. Millennials are helping to shape expectations of transactions — and what they want is now. In an interview with Karen Webster, Ingo Money CEO Drew Edwards and Visa ’s SVP, head of U.S.

Payments 101
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From ACH To IoT: Looking Back On A Year Of Trackers

PYMNTS

Getting on board with this new technology is key for banks and financial institutions as they look for ways to attract millennial consumers. This year, the Digital Banking Tracker looked at millennials’ financial habits and why younger users favor digital banking solutions over traditional banking models. LOOKING AHEAD.

Retail 123
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Why Innovation Is Nothing Without Distribution

PYMNTS

Success is now defined by the ability to reach a critical mass of users – consumers or businesses – efficiently and effectively … where time is an important currency, as is the ability to influence and/or control that end user experience. And who will influence how innovation happens. For Boxed, it was nothing but upside.