You Don’t Know Jack!
Gonzobanker
JULY 28, 2015
You’ve got a piddly percentage of your member base using your online bill pay platform, and it’s a good bet you didn’t issue all the credit cards he has, so you really don’t know where the money is going. Those dimensions were: 1) operational excellence, 2) product leadership, and 3) customer intimacy. How Jack spends his money.
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