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Is “Enterprise Intelligence” an Oxymoron? Breaking the 5 Blockers

FICO

AUGUST 19, 2022

84% of customers say “being treated like a person, not a number” is very important to keeping their business, and yet only 22% believe that the companies with which they do business tailor their customer experiences effectively. Jim Neumann.

Customer Experience 52
Customer Experience Analytics Strategy Management 52
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Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach

FICO

JUNE 9, 2022

Milestone 5: Automate the Delivery of P ersonalized User Experiences. B y providing an all-encompassing view of clients, enterprise intelligence empowers companies to offer tailored experiences that are reached by, and infused with, deep customer intelligence. Jim Neumann.

Analytics 52
Analytics Strategy Management Customer Experience 52
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