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Are you doing enough to help customers manage their accounts?

NCR

Banking customers have also complained about their banks’ error resolution procedures and prolonged response times following problems related to unauthorized transactions and fraud. One respondent, Aleksey Dubrovensky of Louisville, Kentucky, said: “I want a bank to be convenient, secure, and serve me well.

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Efficiency now: 8 smart strategy tips

Independent Banker

Andrew Pyles, president and CEO of $350 million-asset Eclipse Bank in Louisville, Ky., Pyles notes that while Louisville, Ky.-based Banks that lack proper controls are liable, contends Ghiglieri, to internal and external fraud losses—as well as litigation expenses and regulatory penalties. Play the long game.

Strategy 135
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Regulation and Compliance: Ready for Review

Independent Banker

national financial services partner for the accounting and consulting firm BKD LLP in Louisville, Ky. increased operational risks. Bland of the OCC agrees that “one of the biggest issues” for bank examiners is evaluating operational risk, especially with eyes toward the current financial environment where loan underwriting terms are changing.