11 Commandments of Digital Banking: The Customer Journey
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Small UX improvements (like real-time address lookup) can have a big impact on customer experience. Friction – not inherently good or evil. Respect the data.
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