Remove Digital Strategies Remove Marketing Automation Remove Operations Remove Video
article thumbnail

Cisco Financial Services welcomes imimobile

Cisco

As phone-based contact center communications are reducing from 64% in 2017 to a projected 15% in 2023, Investments in self-service capabilities over digital channels are projected to increase significantly. Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage). Social channels.