PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Can banks have it both ways? It has also meant working in anticipation of the changing needs of millennial users.

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Millennials Digital Banking San Francisco Fintech 132

American Banker

JANUARY 2, 2017

Though banks are bigger in peer-to-peer payments overall, Venmo is better at functionality and branding and millennials love it. Now banks are launching Zelle with high hopes and the advantage of real-time speed. Can they catch up? Should they even bother?

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Millennials Payments Branding social media 49

CB Insights

JUNE 17, 2020

Understanding the need to meet consumers where they are, many retailers have embraced chatbots as part of broader social media engagement strategies. Now, with much of the world imposing stay-at-home orders, more consumers have turned to digital alternatives for taking care of their finances, especially as most avoid physical branches.

Industry 101

Industry Technology Online Video 101