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Digital Banking: Humanizing the Customer Experience

FICO

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels.

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Execute the Lip Service Out of Your Digital Transformation

Gonzobanker

Yet now that information has supplanted the almighty dollar as the critical factor for achieving a competitive advantage, we apparently could care less as we watch this new digital currency fall from the back of the armored truck and blow down the information superhighway. And make no mistake about it: we must all become digital businesses.