Two Executive Views of Digital Transformation, and Why They Both Matter
Gonzobanker
MARCH 24, 2021
Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. This translates to lost revenue of $110 billion pre-tax at banks and $10 billion at credit unions. The loan-to-deposit ratio at both banks and credit unions is 11% lower in a year.
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