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Finance Policy Predictions 2020: AML, Authentication, Collections & CRA

FICO

Industry is anxious for some clear rules of the road, including resolution on such issues as to how many attempted calls can be made weekly to a debtor and how collectors can leverage modern communications technology (e.g., In December, the FDIC and OCC issued a proposed rule to modernize the Community Reinvestment Act (CRA).

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Yes, I really did just accept an a position on the Consumer Advisory Board of the CFPB! (Consumer Financial Protection Bureau)

Javelin Strategy & Research

This will require several trips a year to Washington, DC along with several touch-points, and I’m looking forward to getting acquainted with the CFPB’s staff and other 24 Consumer Advisory Board (CAB) members. I have a lot to learn! I can’t get enough of innovation and digital strategy. So what do you think I should focus on?