Customer Experience Michigan National Risk Management 
Gonzobanker
DECEMBER 14, 2023
Honorable Mentions – while this was a quiet year for M&A, we tip our hat to Atlantic Union’s acquisition of American National Bank and Eastern Bank’s acquisition of Cambridge Bank. The Holy Crap Operational Risk Award – goes to the growing threat of ransomware with bank technology vendors. Expect more deals to be announced in 2024.
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. If you think of teams that take early system adoption risk, manage it well and get an edge on the competition as a result, you probably don’t think first of a $1 billion credit union in Kalamazoo. The bank’s strategy is laser-focused.
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