Customer Experience Management Nashville Regional 
South State Correspondent
DECEMBER 8, 2023
Recently, the American Banker hosted their annual Small Business Banking Conference in Nashville, and as always, it was one of the better banking conferences of the year. Strike early and often to keep the customer building their relationship with your bank. After the seventh-month mark, conversion rates sharply decline.
Gonzobanker
DECEMBER 14, 2023
Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. billion bank in the Mid-Atlantic region. GonzoBanker of the Year (Regional Bank) – goes to Huntington Bancshares Chairman and CEO Steve Steinour. That’s enough to send normal people into the fetal position.
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PYMNTS
SEPTEMBER 14, 2018
Rolling out delivery, curbside pick-up, expanded prepared food offerings, better payments options, richer loyalty rewards and price slashing have all become increasingly common maneuvers as the wide variety of competitors big and small are working overtime to capture the vast amounts of customer spend up for grabs in grocery annually.
Gonzobanker
DECEMBER 20, 2019
billion of assets under management. Hats off the Schools Financial’s board and management for acknowledging that even multi-billion dollar credit unions can drive value via merging with someone bigger. Its Baldrige-winning tenacity on customer experience is legendary and consistent. The Experience Award.
Gonzobanker
DECEMBER 17, 2021
From nowhere, sizable regional players are being created. Performance and multiples continue to be solid, outperforming most regional banks. Congrats to Randy and a great management team. Randy Stevens , CEO , First Farmers and Merchants Bank , Nashville TN. Has to be M-O-E. Bank Merger of the Year. Has it worked?
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