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There’s No Secret Sauce: Put Financial Services Customer First, and You Too Will Grow

Perficient

On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.

article thumbnail

There is No Secret Sauce: Put Financial Services Customers First and You Will Grow

Perficient

On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.