Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Once the chatbot was in the hands of users, however, it became clear that there was a gap between what the service promised and what it actually offered. While M was capable of handling simple questions like “Where can I get a good burger in Chicago next week?” Crafting a simple UX for a personal finance app is a tall order.
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