Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Customer journey: Using chat to get people from online to brick-and-mortar. While M was capable of handling simple questions like “Where can I get a good burger in Chicago next week?” Crafting a simple UX for a personal finance app is a tall order. Retail & e-commerce: Convenient shopping & scheduling.
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