Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Crafting a simple UX for a personal finance app is a tall order. Chatbots could help mitigate some of these problems by streamlining patient engagement and increasing access to care in underserved regions. Personal finance: Chatbots to help manage spending. Customer journey: Using Messenger to drive people back to brick-and-mortar.
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