Capital Customer Experience Innovation Strategies User Experience 
PYMNTS
JULY 18, 2019
DeRosa also took note of a major impact shaping the user experience, a seemingly never-ending pool of capital — as much as $112 billion was invested last year by private equity and VC firms in FinTechs and challenger banks — where ostensibly anyone with a new idea is getting funded. and beyond. The Courage Factor.
CB Insights
MAY 15, 2019
The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Capital One — Capital One Labs.
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