Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. That year, Facebook made the Messenger bot platform the centerpiece of its F8 developer conference. There are many reasons why chat didn’t take off in 2016.
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