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NEW STUDY: Why Fast Food Isn’t Innovating Fast Enough

PYMNTS

According to PYMNTS research, most brands in the QSR space are losing the innovation race. Most recently, the St. Louis, Missouri-based company partnered with Google to allow its customers to place orders using simple phrases such as “OK Google, ask Panera for delivery,” or “OK Google, talk to Panera.”

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Panera Gives Its Customers A Verbal Order-Ahead Assist

PYMNTS

Earlier this month, the St. Louis, Missouri-based company partnered with Google to allow customers to place orders using simple phrases like, “OK Google, ask Panera for delivery,” or “OK Google, talk to Panera.”. Namely, are they being innovative and are technological features enhancing customer experiences?

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