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Branch Transformation: Data Driven Decisions

NCR

Looking at the environment that surrounds successful – and not so successful – branches can provide insight into what kind of environment works best for a particular bank. Another data point that can provide some insight into a best branch strategy is the demographics of the bank’s customers. Age of customers.

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Coronavirus Forcing Financial Institutions to Revamp Contact Centers

The Financial Brand

Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two options. The post Coronavirus Forcing Financial Institutions to Revamp Contact Centers appeared first on The Financial Brand.