Branch Strategies Customer Experience Digital Banking Retail 
The Financial Brand
JULY 6, 2020
Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.
The Financial Brand
AUGUST 12, 2020
Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.
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The Financial Brand
JUNE 1, 2020
Branch banking has become the channel of last resort. Here's what banks and credit unions must do now in digital to effectively compete. The post Retail Banking Without Branches: 7 Critical Elements of the New Reality appeared first on The Financial Brand.
The Financial Brand
FEBRUARY 7, 2021
Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.
The Financial Brand
OCTOBER 8, 2020
Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.
The Financial Brand
MAY 10, 2021
The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.
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