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Retail banking trends to look out for in 2023

Independent Banker

By hiring a digital engagement specialist to help customers make the best use of mobile and digital services, Gorham Savings has increased the use of these products. Overall, customer reaction to the community bank’s many initiatives has been positive. “We Looking even further into the future.

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Making omni-channel a reality – Part 4: Assess your operating model

NCR

Here is an example of a high-level capability model for the retail bank distribution network: The next step, after defining a high-level overview of your capabilities, is to conduct a more detailed examination of each capability, which will require interaction with senior and mid-level leadership. Analyzing product portfolio.