Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
In this report, we round up the industries where the real “chatbot revolution” is taking place — and highlight the most important lessons for companies hoping to leverage the technology. Commercial Banking: How JP Morgan’s chatbot saves the company 360,000 hours a year. In 2016, chatbots were all the rage. Table of Contents.
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