Javelin Strategy & Research

FEBRUARY 1, 2022

2022 Cyber-Trust in Banking Scorecard Javelin Report Date: September 27, 2022 Authors: Suzanne Sando , Alexander Franks Research Topic(s): Cybersecurity , Fraud & Security For consumers to trust their financial institutions, their expectations need to be met and exceeded. Bank of America ranked as “Best in Class” over 20 top U.S.

Report 40

Report Digital Banking Fraud Mobile 40

Banking 2020

AUGUST 27, 2015

Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. Security and mitigating losses from skimming ultimately will be what banks care about most.

ATM 40

ATM User Experience Fraud UX 40

Banking 2020

JANUARY 15, 2015

The sheer amount of advertising around security features will begin to drive consumers away from plastic and toward mobile-only payments. We saw our account information jeopardized due to organized crime outfits while banks scrambled to maintain customer confidence. Omni Channel banking. Payment disruption and innovation.

Retail 40

Retail Trends Millennials Mobile 40

Banking 2020

MARCH 12, 2015

Some technology buzzwords become so embedded in the lexicon they reach cliché status at warp speed. As financial services providers and financial institutions, we’re not really in the business of technology—it enables what we do, but it’s not what we do. It’s a boon for the user and a nightmare for the in-house IT folks.

ATM 40

ATM Retail Mobile Atlanta 40