Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology. For one, consumers found that many of the tasks the first chatbots were built to perform — like relaying the news or finding a recipe — took more time when a bot was involved.
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