What Do Acting CFPB Director Uejio’s Comments on Consumer Complaint Responses and Potential Racial Disparities Mean for Regulated Financial Institutions?
CFPB Monitor
FEBRUARY 17, 2021
He stated that “senior leadership of these companies can expect to hear from me.” The authors reviewed instances of fraud, mis-selling and poor customer service (indications of quality) for mortgage products by reviewing CFPB consumer complaints during the period 2012-2016.
78 
Let's personalize your content