Mobile: Why Smartphone Banking Usage Rates Have Stalled
Fintech Labs Insights
MARCH 30, 2015
Note: The online survey was fielded in December of each year. But I''m convinced that part of the problem is a flawed mobile banking UI/UX. It''s not security, the #1 reason given by non-users, because I believe mobile banking is significantly more secure. Bank of America Mobile Banking UX' Education helps.
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