2021 Customer Experience Digital Strategies Taxes 
Gonzobanker
MARCH 24, 2021
Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Reality According to Customer Experience Executives. This translates to lost revenue of $110 billion pre-tax at banks and $10 billion at credit unions.
Independent Banker
OCTOBER 31, 2021
In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. The pandemic accelerated the adoption of digital lending for both banks and consumers. Banks also are realizing efficiencies from automation.
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