Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Gartner predicted 80% of all new enterprise applications would be using chatbots by the year 2020, and that by 2021 chatbots would be the “most important platform paradigm” for the enterprise. Crafting a simple UX for a personal finance app is a tall order. Personal finance: Chatbots to help manage spending.
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