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Stealthy shopping for better service

Independent Banker

While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. Name: Alpine Bank.

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Jim Reber: Collateral advantage

Independent Banker

By Jim Reber, ICBA Securities As many community bankers are still picking up the pieces from their bond portfolio’s meltdown last year, it occurs to me that the breathtaking rise in rates has created at least one byproduct that is both unusual in frequency and tangibly beneficial for future performance. One is that they are loan surrogates.

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Lending to nonprofits: Considerations for credit analysis

Abrigo

According to the Urban Institute’s “ Nonprofit Sector in Brief 2015 ,” the number of nonprofits registered with the Internal Revenue Service increased by about 3,000 a year between 2003 and 2013. Failing to hold the nonprofit to proper financial management and reporting standards. Accounting and consulting firm The Whitlock Co.

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Washington Federal Adds Former B of A Exec to Board

American Banker

Washington Federal in Seattle has named Erin Lantz, a general manager of mortgages at Zillow Group, to its board. Lantz, 37, worked at Bank of America from April 2003 to 2010, eventually serving as senior vice president of program management.

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Springboard to Excellence

Independent Banker

imberly Anderson, senior vice president and chief administrative officer of Cañon National Bank in southern Colorado, became her community bank’s loan compliance officer in 2003. Over the next three years, Anderson enrolled in all three of Community Banker University’s in-depth compliance certification training programs.

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The Future of Checks – Tales From The Crypt

South State Correspondent

The banking industry, pushed by the events of 9/11, moved to check imaging by the Check 21 Act in 2003. While this number varies widely by banks, on average, we estimate that about 15% of the fixed branch and ATM costs, plus the support staff, should be allocated to check handling based on time-on-task.

Fraud 195
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The Future of Noninterest Income at Financial Institutions

Abrigo

Takeaway 3 Community banks have seen less volatility in noninterest income, and many are still eyeing growth across the category. Since the financial crisis, noninterest income has transitioned from an important portion of a bank’s revenue to a much smaller piece of the revenue stream. Community banks target growth.