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Surprises from the Consumer Financial Decision Making Conference (Behavioral Economics)

Celent Banking

Focusing on alerts only in the context of trying to stimulate behaviors (and leaving aside their potential to help in fraud, balance notifications, and the like), researchers found that some people who were told that their FICO score was good became complacent and indulged in behavior that subsequently lowered their score.

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Student Banking UX: BankMobile Passport Program Encourages Digital Banking + Academic Achievement

Fintech Labs Insights

Metrics: In Q3, @bankmobile (digital unit of @CustomersBank ) books small profit ($900k pre-tax) despite $4M fraud loss + $1M legal bill. Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout. UX Tips: U.S. BankMobile posted its first profitable quarter in the period ending Sep 30, 2019.

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