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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! You need to establish a learning culture where you can rethink the way your organization operates. Friction – not inherently good or evil. Respect the data.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. Here is an excerpt of his top ranking post: Credit limit management is regarded as a key driver to profitable portfolios.