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11 Commandments of Digital Banking: The Customer Journey

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In fact, thoughtfully designed points of friction can be extremely valuable for managing risk and making customers feel safe. Friction – not inherently good or evil.

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Digital Banking Customer Experience eBook UX 98
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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

FEBRUARY 12, 2023

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. Here is an excerpt of his top ranking post: Credit limit management is regarded as a key driver to profitable portfolios.

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Digital Banking eBook Analytics Customer Experience 52
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