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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! With increased competition from challengers and Fintechs, financial institutions need to approach digital transformation as an opportunity to build something fundamentally new.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. Here is an excerpt of his top ranking post: Credit limit management is regarded as a key driver to profitable portfolios.

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Digital Banking Commandment: Respect Your Customers’ Data!

FICO

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Friction – not inherently good or evil. Be personable in this impersonal channel. Respect the data.