How Digital-First Credit Unions Can Break The Impersonality Barrier
PYMNTS
SEPTEMBER 24, 2019
The financial world has become more and more entrenched in digital channels, much to customers’ delight — 59 percent of FI consumers want to open banking accounts online rather than do so at a branch. That number is higher among millennial and Generation X respondents, at 77 percent and 63 percent, respectively.
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