Remove Customer Experience Remove Philadelphia Remove Retail Remove UX
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The 2019 GonzoBanker Awards

Gonzobanker

Brown gives his employees $100 to go open accounts across the Philadelphia area and then shares the results: good, bad and humorous. So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent. This year Brown also had his team shop the digital channel.

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