Customer Experience Indianapolis Management Technology 
PYMNTS
JUNE 20, 2018
Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. But, in terms of branches, the bank seeks to grow its physical footprint in new markets such as Denver, Indianapolis, Minneapolis and Salt Lake City. JPMorgan Chase.
Independent Banker
JUNE 30, 2022
If a bank lumps borrowers into only one or two buckets of risk, some high credit borrowers will pay more, and some lesser-quality borrowers will get too favorable a deal, according to John Bourquard, a principal in the loan review consulting division at accounting and advisory firm Forvis, LLP in Indianapolis, Ind.
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