Customer Experience Fraud Regional UX 
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention. The bank’s strategy is laser-focused. It was the original data junkie.
Gonzobanker
DECEMBER 19, 2022
In January, we were discussing crypto and the need to formulate customer crypto strategies. In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. The Smarter Bank Customer Experience Award. talent market. Goes to CSI.
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