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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Unintentional or unnecessary friction in the customersexperience is always bad – however, friction itself is not inherently evil. Respect the data.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.