article thumbnail

How Fake Reviews Undermine Restaurants’ COVID-19 Responses

PYMNTS

Connecticut-based taco QSR bartaco is one chain working to adapt its business model to the new normal, recently introducing delivery services at its 21 locations across the U.S. As such, we paid great attention to the design and [user experience] process a customer would need to go through to place an order.”.

article thumbnail

Senate Panel Eyes Algorithms, Social Media and ‘Persuasive Technology’

PYMNTS

Senate panel examined the ways social media giants — marquee names among them such as Google and Facebook — interact with users. The hearing, held by the Senate Commerce subcommittee on Communications, Technology and Innovation, queried researchers and others who were critical of using AI to suggest content to end users.