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Retail Pulse: Brookstone Files For Bankruptcy; Kroger Launches New Delivery Service

PYMNTS

Brookstone , a specialty retailer known for massage chairs and gadgets, used to be a must-see mall retailer. malls, Brookstone is now the latest major brick-and-mortar retailer to announce that it has filed for bankruptcy protection. Both have operations online under new owners, reported The Wall Street Journal.

Retail 100
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Kroger Rolls Out New Grocery Delivery Offering

PYMNTS

The offering will debut in Houston, Louisville, Nashville and Kroger’s hometown of Cincinnati, Chain Store Age reported. With the service, consumers can buy 4,500 private-label products from the retailer, which are not otherwise available online, along with 50,000 different grocery items and household products.

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Kroger Same-Store Sales Miss Views As It Overhauls Stores

PYMNTS

The program, dubbed Restock, was launched earlier this year in an effort to adjust product choices, rearrange store layouts and highlight private-label brands. According to a report in Reuters , Kroger is changing the way it stocks merchandise in the stores, which it blamed for the decline in foot traffic.

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Shipping Inconsistencies Plague Nonessential eCommerce

PYMNTS

Nonessential retail is highly dependent – in some cases, completely dependent – on eCommerce during the COVID-19 crisis. As part of the collaboration, FEMA will gain access to UPS’ central Worldport facilities in Louisville for temporary staging. And eCommerce success is dependent upon shipping. Therein lies a serious problem.

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Are you doing enough to help customers manage their accounts?

NCR

In order to deliver the best possible consumer experience – which will help you to strengthen brand loyalty and reduce customer turnover – there are many things you need to do well, but one of the most important of all is listening to your customers. ” Listening to your customers and taking action.