How Siri And Alexa Could Be The New Face — Or Voice — Of Hospitality
PYMNTS
OCTOBER 20, 2017
Like so much of the retail industry, hospitality is all about customer experience. Unhappy customers complain to family and friends, or even worse, take to social media and business review sites to air their complaints for the world to see. An unhappy customer, meanwhile, is a liability, and an unpredictable one at that.
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