Remove Branding Remove Customer Experience Remove Louisville Remove Online
article thumbnail

Kroger Rolls Out New Grocery Delivery Offering

PYMNTS

The offering will debut in Houston, Louisville, Nashville and Kroger’s hometown of Cincinnati, Chain Store Age reported. Kroger Ship is our next step in creating a seamless experience that allows our customers to shop when and how they want,” Chief Digital Officer Yael Cosset said in an announcement. “Our

article thumbnail

Kroger Same-Store Sales Miss Views As It Overhauls Stores

PYMNTS

The program, dubbed Restock, was launched earlier this year in an effort to adjust product choices, rearrange store layouts and highlight private-label brands. But it was feared that those disruptions could hurt traffic for good, as the customers left for other grocery stores.

article thumbnail

Are you doing enough to help customers manage their accounts?

NCR

” Listening to your customers and taking action. In order to deliver the best possible consumer experience – which will help you to strengthen brand loyalty and reduce customer turnover – there are many things you need to do well, but one of the most important of all is listening to your customers.