Independent Banker

MAY 31, 2022

When COVID-19 rocked the world in March 2020, Ted Whitehurst was reviewing a lease for a new branch of Providence Bank in Raleigh, N.C. Of course, he immediately hit the brakes on that plan—although nobody could have predicted the severity or length of what would become a pandemic. “We Back to branch strategy.

Raleigh 91

Raleigh Community Community Bank Lending 91

PYMNTS

AUGUST 11, 2017

This week, passwords managed to find a whole new way to “fizzle,” past being simply friction-filled, hard to remember and often repeated across logins by consumers not interested in trying to remember more than one. The greater degree to which one is able to hew to this norm, the safer one’s data will be. Well, about that….

ATM 118

ATM United States Industry Branch Strategies 118

Independent Banker

MARCH 15, 2015

Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Hiring a third-party contact center to manage “after hour” customer inquiries could be another early step.

Community Bank 70

Community Bank Community Operations Retail 70