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Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

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Capital Strategy Branding Retail 33
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Satisfaction Cheat Sheet: How the Best Banks Earn High Scores

The Financial Brand

DECEMBER 13, 2020

Capital One's bold digital play rockets it up the CX satisfaction chart, but Chase and PNC come close using a mix of digital and branches. The post Satisfaction Cheat Sheet: How the Best Banks Earn High Scores appeared first on The Financial Brand.

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Capital Branding Branch Strategies Customer Experience 36
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