Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?
Gonzobanker
NOVEMBER 18, 2014
The “Transforming Customer Experience When Fraud Attacks” session was timely with Mike Young of EverBank getting specific about how the bank debriefs and learns from its voice of the customer calls. The big theme was branch of the future. Online delivery? Maybe this was as it should have been. So, we get it. Two jumped out.
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