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Talking in a Digital World

Independent Banker

But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. A recent ICBA poll found that 16 percent of member community banks operate contact centers. 1% Don’t know.

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The community bank’s complete guide to building trust

Independent Banker

If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust. Here are her tips for building trust on social media: 1. Hill rarely uses social posts to highlight bank products or services. That makes building the trust easier.” —Ed

Community 139
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55 US Companies That Became Unicorns In 2018

CB Insights

New York, Boston, Chicago, and Nashville, among other cities, all played host to newly minted unicorns last year. Company Description: Circle Internet Financial is a Boston-based cryptocurrency company offering a crypto exchange platform, money transfers, and investment services. Circle Internet Financial. Valuation: $3B. Tempus Labs.