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Talking in a Digital World

Independent Banker

But does that same retail service trend, driven by the near ubiquity of online and mobile technology, really apply to the relationship-driven model of community banks? Bank of America has more than a dozen employees charged with handling social media monitoring and responses. Phil Britt is a financial writer in Illinois.

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The community bank’s complete guide to building trust

Independent Banker

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. With much banking moving online or to smartphones, interactions with customers can be less frequent. Use social media to build trust. Focus on community.

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55 US Companies That Became Unicorns In 2018

CB Insights

New York, Boston, Chicago, and Nashville, among other cities, all played host to newly minted unicorns last year. Company Description: Circle Internet Financial is a Boston-based cryptocurrency company offering a crypto exchange platform, money transfers, and investment services. Circle Internet Financial. Valuation: $3B. Tempus Labs.