Boston Customer Experience Dallas Online 
PYMNTS
JANUARY 23, 2020
We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.
CB Insights
DECEMBER 19, 2017
Digital laggards – Many big-box retailers either failed or were too late to establish an online presence. In 2018, the company has agreed to close at least 26 UK-based warehouse-size stores and focus on higher-performing stores and online commerce. Date: September 2017. Category/Product(s): Footwear. Date: March 2017.
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