Boston Branch Strategies Retail Training 
Independent Banker
JULY 31, 2022
Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. If you average five people to a retail branch and one person has COVID, then the other four need to quarantine.”. Connors, Jr.,
Independent Banker
MARCH 15, 2015
Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.
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